Tickets
20 tickets · 28 May 2026
5
Open
4
Escalated
3
Pending Agency
5
Resolved/Closed
3
Critical Priority
Status:
Priority:
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20 of 20 tickets
| Ticket ID | Customer | Category | Sub-category | Priority | Status | Assigned Agent | Created | SLA Due | Linked Call ID | Disposition | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|
| TKT-2026-00101 | Ahmed Haafiz | General Enquiry | Status Check | Medium | Open | Aina Hassan | 28 May 2026, 09:12 | 15m remaining | CXC-2026-05280001 | Follow-up Required | |
| TKT-2026-00102 | Ahmed Haafiz | Follow-up | Agency Response | Medium | Pending Agency | Farid Rahman | 27 May 2026, 10:30 | OVERDUE | CXC-2026-05270001 | Follow-up Required | |
| TKT-2026-00110 | Haji Faizal | Complaint | Complaint Follow-up | High | Escalated | Sofia Zulkifli | 28 May 2026, 09:45 | OVERDUE | CXC-2026-05280002 | Complaint | |
| TKT-2026-00120 | Rajinder Singh | Technical Support | System Access | High | Open | Raj Kumar | 28 May 2026, 10:15 | 28 May 2026, 18:15 | CXC-2026-05280003 | Technical Support | |
| TKT-2026-00121 | Rajinder Singh | Technical Support | Technical Issue | High | Pending Customer | Kelvin Wong | 27 May 2026, 14:00 | OVERDUE | CXC-2026-05270010 | Technical Support | |
| TKT-2026-00122 | Rajinder Singh | Agency Escalation | Process Enquiry | Critical | Escalated | Arvind Kumar | 26 May 2026, 11:00 | OVERDUE | CXC-2026-05260005 | Escalated to L2 | |
| TKT-2026-00088 | Mazli Khairudin | General Enquiry | Status Check | Low | Closed | Farid Rahman | 22 May 2026, 10:00 | 22 May 2026, 18:00 | CXC-2026-05220003 | Resolved First Contact | |
| TKT-2026-00091 | Mazli Khairudin | General Enquiry | Documentation | Low | Closed | Aina Hassan | 23 May 2026, 09:30 | 33m remaining | CXC-2026-05230001 | Resolved First Contact | |
| TKT-2026-00125 | Norhaida Ramli | General Enquiry | Documentation | Medium | Pending Customer | Aina Hassan | 28 May 2026, 11:20 | OVERDUE | CXC-2026-05280005 | Follow-up Required | |
| TKT-2026-00126 | Tan Wei Ming | Agency Escalation | Agency Response | Medium | Pending Agency | Hafiz Omar | 28 May 2026, 11:45 | OVERDUE | CXC-2026-05280006 | Transferred to Agency |
Showof 20 tickets