Admin Dashboard
System overview — 28 May 2026, 16:57 MYT
15
Total Agents
12 active today
5
Active Queues
All queues running
15
Registered Extensions
SIP registered
7/9
Integration Status
2 need attention
Active
SIP/WebRTC Status
Secure WebSocket
10
Open Audit Events
Last 24 hours
Integration Status
9 integrations configuredCRM System
crm.agency.gov.my
Connected
2 min ago
Ticketing System
tickets.cx.demo
Connected
1 min ago
Call Recording
rec.cxsoftphone.demo
Connected
5 min ago
Analytics/BI
bi.cxsoftphone.demo
Connected
10 min ago
SSO / Active Directory
sso.agency.gov.my
Connected
30 min ago
SMS Gateway
sms.gateway.demo
Warning
1 hour ago
Email Notification
smtp.cxsoftphone.demo
Connected
15 min ago
Knowledge Base
kb.cxsoftphone.demo
Connected
20 min ago
AI Assist Engine
—
Not Configured
Never
Recent Audit Events
10 eventsSilently monitored call
Zainab Hussain · Supervisor
28 May 2026, 16:45
Barge-in on active call
Ravi Subramaniam · Supervisor
28 May 2026, 16:30
Updated SIP configuration
Admin User · Admin
28 May 2026, 16:15
Escalated ticket TKT-2026-00110
Sofia Zulkifli · Agent
28 May 2026, 15:55
Whisper coached Aina Hassan
Zainab Hussain · Supervisor
28 May 2026, 15:40
Transferred call with context
Raj Kumar · Agent
28 May 2026, 15:20
Exported call history report
Admin User · Admin
28 May 2026, 14:55
Force logout — Nadia Azmi
Ravi Subramaniam · Supervisor
28 May 2026, 14:30
SIP / WebRTC Configuration
Demo Configuration Only — No Real SIP RegistrationSIP Domain
sip.cxsoftphone.demo
WebSocket URL
wss://sip.cxsoftphone.demo/ws
STUN Server
stun:stun.l.google.com:19302
Codec Preference
Opus / G.711
Registered
Registration
Secure Active
WebSocket
Ready
Media Path
RFC2833
DTMF Mode