Demo:
Aina Hassan
Ext 2001 · General Enquiry
SIP RegisteredOpus
Queue Status
General Enquiry3
Complaints4
Tech Helpdesk5
Ready to Handle Calls
Customer profile will appear automatically when a call is answered. Use the demo buttons above to simulate an incoming call.
CX Assist
AI-powered guidance
Suggested Script
"Terima kasih kerana menghubungi kami. Untuk tujuan semakan, boleh saya sahkan nombor rujukan atau maklumat permohonan tuan/puan terlebih dahulu?"
Compliance Reminders
Verify customer identity
No sensitive data on screen share
Link ticket with Call ID
Correct disposition selected
Escalate if SLA breached
Use approved KB response
Knowledge Articles